Warranty Details and Disclaimer

Lifetime Limited Warranty*

*Applies only to Shaker Cinder, Shaker White, Shaker Antique White, Shaker Dove, Shaker Grey, Tahoe White, Charleston Saddle, and Charleston Antique White.

RTA Direct warrants to the original purchaser that all cabinets, door hinges, and drawer glides will be free from defects in material and workmanship under normal use and service. This warranty is not transferable and only applicable to product used for residential purposes. Representatives of RTA Direct do not have the authority to change or enlarge this warranty.

This warranty does not cover normal wear and tear, damage or defects caused by accidents, misuse, abuse, or lack of necessary maintenance; nor does it cover alteration, modification, improper installation, improper handling/storage, environmental conditions, nor any labor expenses.

RTA Direct, at our discretion, may elect to repair or replace warrantied products with a functionally equivalent product covered by this warranty. Some replacement parts are subject to availability and may differ from original parts received. Return of defective product may be required for a replacement to be issued. Repair parts or replacement parts are at the expense of RTA Direct but customer shall bear all other expenses. These expenses may include, but are not limited to, cost of removal and re-installation of product, Shipping, labor expenses, etc.

Just as no two trees are alike, no two pieces of wood are alike. The variation in color and grain pattern in wood adds to its natural beauty and is not considered an imperfection. Environmental factors, including but not limited to artificial / natural light, moisture, cleaners, smoke, etc. may cause the darkening or mellowing of a cabinet over time. This is a natural process and can be expected. This warranty does not cover the natural aging or darkening / mellowing of wood color, the inherent growth characteristics of, or variation in wood.

Warping of less than 1/4” is not considered a defect. Cabinet glass doors carry no guarantee against warping. This guarantee does not apply to costs incurred after the product leaves our facility. The purchaser agrees to let doors that are warped 1/4” or more to hang for two seasons before replacement is requested. Typically a door will return to its normal flat position once it is acclimated to temperature and humidity conditions. Prior to requesting a replacement for a warped door, please be sure the door has been installed properly.

Disclaimer for Stained Wood Cabinetry:

All wood is a product of nature. While each wood type grows best in specific conditions, nature provides differences which are critical to the growing soil and weather conditions will have their effect on grain patterns and color.

The beauty of real wood is created by the infinite variation of grain, texture, and color. This is especially true of hardwood and hardwood veneers; hardwoods are particularly noted for their variety in graining. It is the nature of hardwoods to have mineral streaks (light brown, dark brown, to black areas in the wood) and great variation in graining. Since the number of mineral streaks varies from board to board, you may notice differences between cabinets, doors, drawers, or even on the same panel. Mineral streaks or unusual graining are considered to be characteristic of natural wood and will not be considered to be a defect or reason for replacement. No special emphasis is made to select materials to match each other.

All color characteristics of wood will change as it ages. This will gradually change the color of the wood and stain. The amount and rate of the change will depend on many factors, including wood type, stain color, and the amount of direct sunlight. In addition, exposure to smoke, chemicals, and man-made light may, over time, cause some materials to vary from their original color.

While this softening of the color is not noticeable day to day, it will make a difference over an extended period of time. This is why cabinets or accessories added at a later date may not exactly match previously installed cabinetry. For the same reason, door samples or displays may not represent the exact color of cabinets you receive

Some of the cabinet lines feature a glazed finish which accentuates the door and drawer front profiles. This glaze is hand applied over a stain or paint and may, due to the nature of application, consist of random drips, runs, etc. As glazing is a hand applied process, there will be variations in color and appearance from cabinet to cabinet. This is not considered a defect and is considered normal with hand applied finishes.

It is the nature of wood to expand and contract to varying degrees depending on climate conditions. As a result, cabinet lines with painted surfaces may show fractures in the paint at joints. This is normal and is not considered a defect.

This warranty is valid only in the United States of America and is not transferable. All implied warranties are limited in duration to the shorter of the period provided by law or the period of this warranty. To the extent permitted by law, this warranty excludes special, incidental, or consequential damages. Some states do not allow the exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights; you may have other rights which vary from state to state. To exercise this warranty, please contact the RTA Direct supplier from whom you purchased the product. Report in writing, all defects claimed and include proof of purchase documentation.

This warranty is valid only in the United States of America and Canada and is not transferable. All implied warranties are limited in duration to the shorter of the period provided by law or the period of this warranty. To the extent permitted by law, this warranty excludes special, incidental, or consequential damages. Some states do not allow the exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights; you may have other rights which vary from state to state.

From time to time the importers and manufacturers that we carry will make changes to the terms of their warranties.

Rtadirect.com reserves the right, in its sole and absolute discretion, to make changes, at any time and from time to time, to the terms of the warranty as stated and written by the importers and manufacturers of the cabinet lines that we carry.

Please contact Rtadirect.com with questions regarding warranty on a particular door style if not shown on website.